Agreement

  • These Terms and Conditions apply to you, the Website user and your usage of associated software, networks and processes, including the purchase of goods or services through the Website.
  • By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below.

Interpretation

In these Terms and Conditions:

  • “Agreement” means this Terms and Conditions, including all the notes / terms marked in your Order placed by you through the Website (if applicable).
  • “Customer” means the person or legal entity identified in our quote, invoice or sales document.
  • “Delivery Cost” means the costs associated with delivery as specified in an Order.
  • “Goods” means the Products listed in an Order.
  • “Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including still images, and audio and audio-visual media).
  • “Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or in use with the Website.
  • “Order” means an order for one or more Products placed by a Customer in response to our sales offer made through the Website.
  • “Sold” means items that are sold in anticipation of not being in stock on or near to the dispatch date as stated in the Product listing on the Website.
  • “Products” means any items listed on the Website (for sale or otherwise).
  • “Website” means the internet site located at the URL www.ambience.id and operated by Ambience Rumah Selaras or ambience.homes.
  • “Personal Information” means all the information collected about the Customer by us through the website or by any other means.
  • “Related Parties” means a business which is owned and operated by some or all of the same parties which own and operate Ambience Rumah Selaras or ambience.homes.
  • Any reference in this Agreement to the singular includes the plural, to any gender includes all genders, to any act or statute includes any Act or statute which supercedes, replaces or modifies any earlier Act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa. Paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified.

Site Use

  • You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to you.
  • You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to the appropriate law enforcement authorities.
  • To become a member of the Website, you must provide your name, address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us at hi@ambience.id
  • You will receive an email from us immediately after you create your membership account.
  • You may not use one email address to register for multiple accounts.
  • You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorized use of your password or account.
  • We may stop (temporarily or permanently) providing access to the Website to you, or to guests or members in general, at our discretion and without prior notice to you.
  • We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.
  • We may impose limits or restrictions to the use of the Website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, we may withdraw the Website, or change or remove Website functionality at any time without any notice to you.
  • The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We will not be responsible for the content or privacy practices associated with linked web sites.
  • You agree that you will not engage in any activity that interferes with or disrupts the Website or the servers and networks that host the Website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the Website or the content.
  • You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. We take no responsibility for any such damage which may arise in connection with your use of the Website.

Legal Capacity

  • Ambience Rumah Selaras or ambience.homes reserves the right to take legal action and seek compensation for any loss or damage it may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed.

Pricing

  • All prices listed on the Website are in Indonesian Rupiah unless otherwise specified.
  • All prices listed on the Website are not including any applicable taxes unless otherwise specified.
  • All prices displayed on the Website are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders.
  • If a discount code or coupon is entered at the checkout, it has the effect of applying a discount equally across the entire Order, excluding the associated Delivery Cost.
  • You agree to pay Delivery Cost as they are calculated and listed in the Order confirmation at the time of purchase or upon our confirmation with you.
  • Free shipping offers are given at the sole discretion of Ambience Rumah Selaras or ambience.homes.
  • Ambience Rumah Selaras or ambience.homes reserves the right to refuse a sale.

Product Specifications & Variations

  • Features and specifications of Products described or depicted on the Website are subject to change without any notice.
  • Unless otherwise stated, any accessories, or furnishings shown in any Product image on the Website are not included in the price.
  • All weights and dimensions mentioned are approximate.
  • We do our best to ensure that all product colours are displayed accurately, but it is best to be aware that colours do have a tendency to vary on different displays and screens, as well as dimly lit interiors.

Orders

  • You may place an Order by filling in Order Form on our Website and clicking the “ADD TO CART” button. When you place your Order, we will issue you with an Order Number. We will do this by email.
  • Offers for Products made by the Website do not constitute an offer to sell but an invitation to treat. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.
  • Orders will be deemed to have been received by us at the time we send an Order confirmation to your nominated e-mail address.
  • Ambience Rumah Selaras or ambience.homes is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
  • Each Order (once confirmed) represents a separate agreement.
  • We reserve the right to not accept or to cancel any Order.
  • In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as it is reasonably practicable. You will be provided with an e-mail notice of cancellation and refund.
  • We accept no responsibility for Orders that are declined or not accepted due to disruption with internet connection.

Delivery and ownership of the goods

  • We try to ensure that all Product are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. We do not accept any liability for loss or damage suffered by anyone as a result of any such delays.
  • The date of dispatch listed on the website is the estimated date of dispatch as is reasonably estimated by us and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than week, customers will be notified by an e-mail at the e-mail address nominated in their Order.
  • Title and risk of the Product pass to the customer on signing of delivery receipt of the Product.
  • Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided.
  • Our nominated courier will deliver Goods during business hours (am to pm, Monday to Friday), except specified otherwise.

Faulty or damaged product.

  • If a Product is received damaged or faulty, we will repair, replace and/or refund based on the nature of the damage or fault.
  • It is important for you to check on your Goods as soon as received and if there is any issues we need to be informed within 3×24 hours as we will not accept any claim after that period. Please also ensure to retain all original packaging until further notice.
  • If you notice any damage to your goods please notify the driver, sign delivery docket stating subject to inspection AND email hi@ambience.id within 3×24 hours of delivery.
  • Please send your report together with images (zoomed images will not be accepted) to enable us to assess your case promptly.
  • By the very nature of wood materials and type of furniture we are manually producing, our products may contain all of the following characterful traits, which are expected within each piece and will not be considered as ‘faulty or damaged’, as follows:
    • Natural grain or colour variation
    • Bandsaw or machining marks across the grain
    • Small knots/cracks/shakes
  • For in-store purchase of ready stock items, no refund will be made under all circumstances. You are obligated to check and inspect all items before we process your payment.

Refunds and returns

  • Upon your online purchase, you can return the unused product in its original packaging and the price tag has not been removed within 3 (three) days for a full refund if you are not satisfied with our product. You need to keep the valid proof of purchase. We want to make sure that the product you return can be enjoyed by other customers, therefore the items below are non-returnable:
    • Textile goods
    • Lighting
    • Dry flower
    • Bespoke products
    • Items marked “non-returnable” in your invoice
  • We will refund according to your payment method when purchasing the product. To get your refund, please return our product to our shop house at Jl. Patra Kuningan VII / 17, Kuningan Timur, Setiabudi, Jakarta Selatan. You must bring our product intact like when you received it in its original packaging. You need to bring the valid proof of purchase. You are responsible to bear the costs of returning the product to us. In light of COVID-19 pandemic situation, we temporarily limit our shop house operation every Mon-Fri from 10.00-12.00 by appointment only.
  • For bespoke products, we will not accept any changes or cancellation to your order once an order has been processed. Please make sure you have communicated all your specific request (if any) to us and such request will be included in your invoice. When there is no remarks on your invoice, we will process your order as per our standard items. If you do wish to return your item based on request not specified in the invoice, it will be classified as a change of mind at the expense of the Customer and such item is not returnable.

Intellectual Property

  • You acknowledge that all Intellectual Property in any Material on the Website is the property of Ambience Rumah Selaras or ambience.homes, or a third party (if relevant) and remains the property of its respective owners. Unless expressly authorised under this Agreement or otherwise, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material contained in the Website. These Intellectual Property rights are protected by Indonesian and international laws and nothing in this Agreement gives you a right to use any of them.
  • You may view the Website and its contents for personal and non commercial use only and subject to the prevailing laws, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of the Website or commercialise any information obtained from any part of the Website without the prior written consent of Ambience Rumah Selaras or ambience.homes or, in the case of third party’s Material, from the owner of the copyright in that Material.
  • You may not modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

Indemnity

  • You waive, release, discharge and relinquish any and all claims that you have now or may have against Ambience Rumah Selaras or ambience.homes which are connected with, arise out of, relate to or are incidental to the use of the Website.
  • You agree to indemnify and to keep indemnified Ambience Rumah Selaras or ambience.homes and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by Ambience Rumah Selaras or ambience.homes arising out of or in connection with the your use of the Website and the use of any of the Products.

Liability

  • To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Ambience Rumah Selaras or ambience.homes (in negligence or otherwise) is limited (at the option of Ambience Rumah Selaras or ambience.homes) to the resupply of Goods, or the cost of having the Goods supplied again. You agree that Ambience Rumah Selaras or ambience.homes shall not be held liable for any indirect or consequential loss.

Privacy

  • We gather personal information about the Customer for the purposes of:
    • marketing, supplying or delivering our products to the Customer;
    • carrying out repair work (both in and out of warranty repairs);
    • improving and developing Modern Furniture products; and
    • expanding the business.
  • We are committed to protecting the Customer’s Personal Information in line with its legal obligations.
  • The Customer hereby acknowledges and consents that we have the right to share or disclose personally identifiable information to Related Parties.
  • If a Customer does not consent to Personal Information being disclosed to Related Parties as set out in this clause, he or she must contact ambience.homes by email at hi@ambience.id.
  • The Personal Information of the Customer may be held in electronic records in data storage systems and hard copy which permit lawful access only by those company officers, employees and contractors who need access to perform their functions and to Related Parties.
  • We may, from time-to-time, employ other companies and individuals to perform functions on our behalf. In these circumstances we may disclose Personal Information to such companies and individuals to enable them to deliver services on its behalf.
  • Personal Information collected by us is owned by Ambience Rumah Selaras or ambience.homes, and is an asset which can be sold as part of the business.

General

  • We reserve the right to make changes to the Website and these Terms and Conditions without notice.
  • Any provision of this Agreement which is void or unenforceable may be severed from this Agreement without affecting the enforceability of other provisions.
  • A failure or delay by us to exercise any power or right under this Agreement does not operate as a waiver of that power or right, and the exercise of a power or right by us does not preclude its future ability to exercise that or any other power or right.